After 20+ years of employment I realize that in this day and age (2010) there are still individuals in managerial roles that lack basic interpersonal skills to be effective and prudent managers. They may possess a highly technical degree, (i.e. engineering) but fall critically short on how to resolve issues with subordinates. Doing a bit a Googling one can find a plethora of articles on good bosses, bad bosses, incompetent leaders, competent managers and the like.
I have selected a few choice readings for you to digest on your trek to improving your managerial skills.
"To know right from wrong is to know both sides of the story."
-Lloyd Francis Rabalais
In 10 Traits of a successful manager it is imperative that a manager possess these key skills:
#5 Conflict-Resolution Abilities.
#8 Ability to Remain Calm.
#10 Leadership Skills.
Anyone can be a hard worker at their job and knowledgeable in their profession or field of practice, whether it be drafter, engineer, receptionist, waiter, doctor or trash collector. It takes an individual with basic people skills to be an effective, prudent and successful manager. If you fly off the handle easily, if you cannot resolve personnel issues around you effectively, if you cannot effectively get your subordinates to perform their duties without ordering them to do their jobs, you are probably a poor choice for a manager.
On the opposite side of the coin it is crucial to also know what NOT to do as a manager.
Take for example "10 signs of an incompetent leader."
#4 Manage Crisis (ineffectively).
#6 Humiliate or reprimand an employee within a group.
10. Act differently in front of your leaders.
If you want to instill fear and distrust in your subordinates, there is no better way than to humiliate them in front of their peers. By reprimanding an employee in front of their peers it lends itself to lower employee morale, distrust of your managerial abilities and lack of productivity on the employees part. Your company can also lose some of it's best assets due to high turnover rates, not to mention also possibility of EEOC complaints and other legal issues.
Another article entitled "What makes a Good Boss" the key point here is that YOU, the manager, are NOT the Sun. The World does NOT revolve around YOU. No matter how much you would like to think it does... Sorry to break it to you buddy... it doesn't. You must realize as a manager #5 from the article "It's their careers too".
In another article found via Google it states:
"An incompetent” leader by definition is someone whose action destroys camaraderie, instill gossip, encourage dishonesty, and prevent people from speaking freely. “Incompetent” leaders tend to use their own weapons to get noticed and promoted. They usually lack vision, interpersonal communication skills and confidence to resolve conflict."
The bottom line is not always how much profit the company takes in. The bottom line is how YOU the manager, handle situations while doing your job. If YOU cannot do what you were hired to do effectively, prudently and with regards to fellow staff, then you have NO business being a manager of ANY company."A good decision is based on knowledge and not on numbers."
-Plato
Useful Definitions for a manager-to-be:
Chastise
If you chastise someone, you speak to them angrily or punish them for something wrong that they have done.
http://www.google.com/dictionary?langpair=en%7Cen&q=chastise&hl=en&aq=f
Competent
If you are competent to do something, you have the skills, abilities, or experience necessary to do it well
http://www.google.com/dictionary?langpair=en%7Cen&q=competent&hl=en&aq=f
Humiliate
To humiliate someone means to say or do something which makes them feel ashamed or stupid
http://www.google.com/dictionary?langpair=en%7Cen&q=humiliate&hl=en&aq=f
Incompetent
If you describe someone as incompetent, you are criticizing them because they are unable to do their job or a task properly
http://www.google.com/dictionary?langpair=en%7Cen&q=incompetent&hl=en&aq=f
Interpersonal
Interpersonal means relating to relationships between people. (Training in interpersonal skills is essential)
http://www.google.com/dictionary?q=interpersonal&hl=en&langpair=enen&spell=1&oi=spell
Libel
1. Libel is a written statement which wrongly accuses someone of something, and which is therefore against the law
2. To libel someone means to write or print something in a book, newspaper, or magazine which wrongly damages that person's reputation and is therefore against the law
http://www.google.com/dictionary?langpair=en%7Cen&q=libel&hl=en&aq=f
Manager
A manager is a person who is responsible for running part of or the whole of a business organization
http://www.google.com/dictionary?langpair=en%7Cen&q=manager&hl=en&aq=f
Prudent
Someone who is prudent is sensible and careful
http://www.google.com/dictionary?q=prudent&langpair=enen&hl=en&sa=X&ei=u7FOTMDlDcSclgey1o2fCQ&ved=0CBUQmwMoAA
Slander
Slander is an untrue spoken statement about someone which is intended to damage their reputation
http://www.google.com/dictionary?langpair=en%7Cen&q=slander&hl=en&aq=f
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